General conditions

1. Company Identification

AureWick is an online shop operated by:

Trade name: AureWick

Registered location: Online store serving the United Kingdom

Email: Aurewick@gmail.com

2. Purpose

These General Terms regulate the sale of products through the AureWick online shop. By placing an order, the customer expressly and unreservedly accepts these General Terms.

3. Purchase Process

To make a purchase at AureWick, you must:

  • Select the desired products and add them to the basket
  • Review the contents of your basket and proceed to checkout
  • Provide the required shipping and billing information
  • Select the payment method and complete the transaction
  • You will receive a confirmation email with the details of your order

4. Product Availability

All products offered at AureWick are subject to availability. We reserve the right to modify, suspend, or discontinue any product at any time.

If a product is unavailable after you have placed your order, we will contact you to offer alternatives or proceed with a refund.

5. Prices and VAT

All prices shown at AureWick are expressed in pounds sterling (£) and include the applicable VAT, unless otherwise stated.

We reserve the right to modify prices at any time. However, the applicable prices will be those in force at the time the order is placed.

6. Payment Methods

We accept the following payment methods:

  • Credit and debit cards (Visa, Mastercard, American Express)
  • PayPal

All transactions are processed securely using SSL encryption systems.

7. Shipping and Delivery Times

Free Shipping in the United Kingdom: We offer free shipping on all orders within mainland UK.

Orders are normally processed within 24 hours of confirmation, and in exceptional cases may take up to 72 hours. Once processed, they are delivered within 7 to 15 working days, depending on product availability and delivery location.

Shipping to Northern Ireland, the Channel Islands, and Isle of Man: Additional costs and longer delivery times may apply.

Tracking: You will receive a tracking number once your order has been dispatched.

8. Receipt of the Order

Upon receipt of your order, it is important that you inspect the package in the presence of the carrier. If you notice any external damage, you must record the incident on the delivery note.

Once the package has been opened, if you detect any damage or missing products, you must notify us within a maximum period of 24 hours so that we can manage the incident.

9. Liability

AureWick is not responsible for:

  • Delays in delivery caused by the carrier or circumstances beyond our control
  • Damage caused by improper use of products
  • Typographical errors in product descriptions
  • Incompatibilities not specified in the product description

10. Data Protection

Your personal data will be processed in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR). For more information, please consult our Privacy Policy.

11. Intellectual Property

All content on this website, including texts, images, logos, graphics, and software, is the property of AureWick or its content providers and is protected by intellectual property and industrial property laws.

12. Governing Law and Jurisdiction

These General Terms are governed by the laws of the United Kingdom.

For the resolution of any dispute arising from the provision of services covered by these General Terms, the parties submit, with express waiver of any other jurisdiction, to the Courts and Tribunals of London.

13. Contact

For any queries or complaints relating to these General Terms, you may contact us at:

Email: aurewick@gmail.com

Last updated: 07-10-2026